Frequently asked questions

How do I pay my bill?

Unfortunately not all of our clients accept online payments, however those that do should have indication of such printed on the ambulance bill; please follow any printed instructions.

Another way to access our online payment portal is to visit www.hcptx.com, hover your mouse over LOGIN and in the drop down list select Patient Portal; follow instructions on screen.

You may also opt to return your payment via USPS utilizing the Remittance Slip and provided return envelope. Checks, Money Orders & Credit Cards are accepted.

How can I contact the billing department?

Patients have multiple ways to communicate with our billing office.

Toll-free: 888-483-9893
Email: help@hcptx.com
Fax: 936-334-9861
USPS: 2800 Beaumont Ave., Ste. E, Liberty, TX 77575

I am in receipt of a statement indicating self-pay, but I have insurance. What do I do?

If you are unsure as to if your ambulance bill has been filed with your insurance, please contact us immediately for many plans have filing deadlines.

I would like to submit my insurance information; how do I do that?

Your privacy is our top priority. Although you may send your personal information to us via email, unless you have encryption software, we recommend that you call our office with the information, fax the information to our office, or mail the information.

I feel I may qualify for a financial hardship; how do I apply?

At times, care or services may be delivered to those who are financially indigent and unable to pay, or who are uninsured and do not have a third-party payer to cover expenses. Upon documented proof of those circumstances by receipt & review of a Financial Hardship Application from our office and at the discretion of our client &/or finance manager, we may reduce the charge or occasionally render care for free as a charitable community service. Charity care is reserved for those with true financial hardship and will be dealt with on a case-by-case basis. Click on the hardship application button for form.

Hardship application

To learn more about our billing policies

Please review the back of your ambulance bill; it contains additional details or click the billing policies button for a copy.

Billing Policies

How do I get a copy of my ambulance medical record?

All patients are required to complete a Request for Access to PHI prior to obtaining or inspecting their protected health information. Click the PHI Request Form button below for form.

PHI request form